An upgraded Personal Online experience from Banc of California is arriving July 22.
Your current Personal Online service will be retired on July 19 at 5 p.m. PDT, and your online banking services will be unavailable until the new platform launches on July 22.
To prepare, please download and save any statements or check images you may need from the current Personal Online. It will take time before they are fully converted to the new Personal Online. Your bill pay history will not be converted.
ON JULY 22, PLEASE:
- Watch for an email from us with login instructions. It will be sent to the email address associated with your account and will include temporary password information.
- Log in to your account at bancofcal.com using the Personal Online link under the Online Banking dropdown menu in the upper-right corner. Establish your new password.
- Update any existing links you may have bookmarked or saved. Old links will no longer work and need to be updated to the new Personal Online site.
- Delete the old mobile banking app.
- Download the new mobile app after you log in through the website. You will not be able to log in to or use the mobile app until you have established your new password.
- Enroll in online statements, Zelle, alerts and eBills. Your current settings will not be carried over to the new Personal Online. Even if you are enrolled now, you will need to enroll again.
- Reschedule any account transfers and Zelle transactions dated after July 19. Future-dated account transfers and Zelle transactions will not carry over to the new Personal Online.
- Review bill pay. Your list of payees will be converted to the new Personal Online. Payments scheduled to arrive to your biller by July 25 will be sent by the current Personal Online bill pay system. However, they will not appear in the scheduled payments area of the new Personal Online until July 25. Starting July 26, your future-dated payments will convert to your new bill pay system. Please call us if you have questions about a payment.
- Update your data download connection for Quicken and other personal finance software, if needed.
QUESTIONS?
We are committed to making this transition as seamless as possible for you. Please call us at 877-770-BANC (2262) with any questions.
Thank you for banking with Banc of California!
Remain alert to safeguard your accounts. Do not provide access codes, usernames, passwords or account numbers to anyone via email or text, or to unsolicited callers. Banc of California will never contact you via email, text or phone to request your password or other sensitive details. When you call Banc of California to ask a question or to perform banking transactions, we may ask you to confirm some personal details, or require multi-factor authentication, to confirm your identity.
